Frequently Asked Questions
Please read our FAQ before sending us a message.
Depending on the type of item being shipped, weight and shipping area, the shipping class and price will be different.
On the shopping cart page, you can see the shipping rate after entering the zipcode of the shipping area along with the price of the purchased product.
We accept major credit cards such as Visa, Master Card, Discover, American Express, and Debit Cards. We do not accept PayPal, Gift Cards, Money Orders, Checks, and Western Union Money Transfers or Bank Wires.We do not ship COD.
We offer only two options for USPS First Class and Priority Mail. Typically, USPS mail takes 2-5 business days.
Orders for in-stock merchandise placed on weekdays before 1pm EST are usually processed within one business day for shipment. The Shopolle cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods.
We treat customers’ personal and purchasing information very seriously. Customer’s information is never used for any purpose other than those necessary for Customer Service.
We will notify you by e-mail of your order, including product name, price, shipping, taxes and total payment.
If you have created an account with us, sign in anytime to view your account and order history.